9月四级真题答案※ 估分※ 六级真题答案

　　Section B

　　Conversation 2 售后服务退换货

　　W: Hello Mr. Brown. I was expecting your call. My secretary told me you were having some problems with the wooden table, is that right?

　　M: No, no, the table is fine. 【Q12】The problem is the chairs.

　　W: Oh, the chairs, so, what exactly is the issue?

　　M: Well, put simply, 【Q12】these are not the chairs my wife and I selected in your store last week. There must be some confusion with our order.

　　W: Oh, I see. I’m looking through my files now. And I see that the delivery was this morning. Is that correct?

　　M: Yes.

　　W: 【Q13】Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?

　　M: Sure. These have a flat back with a round top and are very heavy. They are light brown and look kind of cheap. The ones we ordered were dark brown to match the table.

　　W: Right. Of course. It says here you purchased the Arlington table and four Milano chairs. As you said. There must be some confusion with the order. I’m terribly sorry.【Q14】We’ll send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9 a.m. be OK Mr. Brown?

　　M: Yes. That would be great. Thank you.

　　W: Good. Did everything else you ordered from us arrive OK?

　　M: Yes. I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here. And the sofa. Yes. We haven’t noticed anything else wrong or missing. But if we do, we’ll certainly let you know.

　　W: OK. Great. Once again. 【Q15】I’m sorry for the confusion and trouble caused.

　　Q12: Why did the man call the woman?

　　Q13: What did the woman ask the man to do?

　　Q14: What did the woman promise to do for the man?

　　Q15: What did the woman do at the end of the conversation? – The woman apologized again.

扫描/长按二维码可帮助学习46级考试

了解四六级考试动态

了解四六级历年真题

了解四六级考试技巧

了解作文听力等资料

四六级万题库 | 微信搜索"万题库英语四六级考试"

　　相关推荐：

　　2020年9月英语四级考试答案 | 2020年9月大学英语六级考试答案

　　2020年9月大学英语四级考试真题 | 2020年9月英语六级考试真题

　　2020年9月英语四六级成绩查询 | 四六级评分标准 | 四六级报名时间