大家看下面的实例，体会一下导游解说词和旅游指南的写作特点：
实例----2004年6月真题
Directions: For this part, you are allowed 30 minutes to write a composition entitled A Brief Introduction to a Tourist Attraction. You should write at least 120 words according to the following guidelines:
Your role: a tour guide
Your audience: a group of foreign tourists
Your introduction should include:
● some welcoming words
● the schedule for the day
● a description of the place the tourists will be visiting (e.g. a scenic spot or a historical site, etc.)
You should make the introduction interesting and the arrangements for the day clear to everybody.
Model Composition
A Brief Introduction to a Tourist Attraction
Good morning, ladies and gentleman, welcome to Beijing. To begin with, I would like to introduce myself: I am the tourist guide from China Travel Service and it’s great honor to stay here with all of you for a whole day. Just as the old saying goes, “It is always a pleasure to greet a friend from afar”, so I hope all of you will enjoy yourselves during this trip.
The following is the schedule for the day. The first spot we are going to visit is the Great Wall, the grandest fortification in ancient China. The next sight to look around is the Ming Tombs, which are the best-preserved tombs for 13 emperors in Ming Dynasty more than one thousand years ago. In the afternoon, we will go to the Summer Palace, the royal park for Chinese ancient emperors.
Currently we are on the way to the Great Wall. Dating back to the seventh century B.C., the Great Wall was constructed by respective states for fortifying against invasion of neighboring states. By the reasons of long history and its length, it becomes one of the eight wonders in the world and represents the highest wisdom and crafts. From the top of the Great Wall, we can enjoy a magnificent view of continuous mountains, green trees and blooming wild flowers. It is no doubt that one says, “He who has never been to the Great Wall is not a true man”.
Above is the introduction to our arrangement. If you have any questions, please feel free to ask me at any time.
申诉信、投诉信、邀请信和给报社专栏信
当交易过程中出现问题时，客户就会写封申诉信给有关的商家或机构要求弥补或赔偿。写申诉信时，应把问题讲清楚，而不要讽刺挖苦，应保持理性、温和、有礼的态度，有理有节。对有关人或部门要做正面评价，注重礼貌。
在写申述信时，要注意下列事项：
² 先简要清楚介绍交易背景，如交易时间、地点、商品名称、尺寸和颜色或服务项目，以及交易当事人。
² 详尽解释申诉信的目的，包括交易过程中的出现的问题以及自己的不满。所用语言应该理性、自然、温和、有礼。
² 最后，提出自己的补救方法。
当寄信人所买的商品或接受的服务有问题，需要某些调整，例如更换、维修、退货或退款时，就会写封投拆信给有关商家或机构。投拆信(Claim letter) 和申诉信(Complaint letter)不同的地方在于投拆信有保证书或保单之类的理赔证据为保障，故收信人要按照规定予以合理赔偿。而申诉信则视读信人是否愿意给申诉人一个交代而定。
邀请信在四级往年题目里曾经考过，其特点是要热情，一般分为两部分内容：一是写明什么事、在什么时间、什么地点邀请人出席;二是为什么邀约对方以及一些期待、盼望之类的话。写作时应注意以下几点：
² 时间、地点要具体
² 写明原因和目的
² 习俗礼节要注意
² 格式称呼要讲究
很多报刊设立专栏，为生活中的一些问题提供建议和解决办法。人们可以向某专栏作家求助，也可以就某个问题发表自己的看法。在写专栏文章时，口语文体稍多一点，就如同和某个人对话。在文体方面，也可以多些变化。当然写专栏文章，称呼是确定的，即Dear Editor。
大家看下面的实例，体会这几种信件的写法：
实例1 申诉信
Model Composition
Dear Mr. Smith,
Your printing quality is excellent, but delivery is not. We expect our printing orders to be on time. Recently, our orders have been delivered to us from two to five days later than the time promised. This practice has got to stop.
We have been maintaining a mutual rewarding relationship. We receive outstanding service coupled with creativity. For instance, with the widget promotion you helped to develop the color theme for our marketing program and we appreciated that greatly. In return for your quality work, we have given all our business to you. Now that relationship is in jeopardy because of your untimely delivery of printing orders.
We know you can meet the deadlines. Your action of getting our printing requirements to us on time is greatly appreciated.
Sincerely,
Li Ming
分析：以上是Gloryfield Furniture Manufacturing Inc. 写给Smith & Steven Printing Company 的申诉信, 信中提到Smith & Steven Printing Company经常延误送货时间而给Gloryfield Furniture Manufacturing Inc.带来损失。最后，Gloryfield Furniture 希望对方以后能够准时交货。
实例 2 投诉信
Model Composition
Dear Customer Service Department,
Thank you for sending the above mentioned merchandise promptly. However, the merchandise No. 00712433, Model Name: Anta Sport, received on January 23rd, 2005, was found defective.
The merchandise mentioned above was fading. Based on the merchandise quality report given by your company, the sneaker is fade proof; and it is manufactured under strict quality control. Moreover, the sales agreement has clearly stated that any unsatisfactory transaction can be resolved in the way of exchanging the merchandise or refunding.
As the merchandises are the most demanded in the market and for the sake of our mutual benefit, your prompt actions are appreciated. I am looking forward to your reply.
Enclosed are copies of invoice and delivery order for your reference.
Yours truly,
Li Ming
分析：这是顾客向客户服务部投诉的一封信。第一段清楚说明了有问题的商品的型号，交易时间。第二段提出解决问题的办法和依据，要么更换，要么退钱。第三段表达出期待，当然最后还要附上发票和其他证明依据。
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