考研英语小作文指导：破解应用文写作

（八）投诉信

1．写作攻略
　　投诉信也叫抱怨信。一般是当自己的正常生活受到骚扰、自己的利益受到侵害或当社会规范有失规范时，用来表达不满情绪和提出批评。所有的投诉信都有一个共同点，就是最终是要收信人解决问题，所以需要提出解决方案。考生应该注意如果题目中没有给出解决方案，那么就要根据投诉内容中的不满提出自己的解决方案。具体写作步骤：
　　首段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读者留下好印象，应该记住读信人不一定就是错误的责任人，他的合作对事情的最后解决有着非常重要的作用。
　　主体段落：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。
　　结尾段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能……，我将十分感激”这样的表达方式。还要注意做到公平、公正。
2．必背模版句型

I am writing to make a complaint about...
我写信是为了投诉……

I am most reluctant to complain, but...
我非常不愿意投诉，但……

One annoying aspect of your service is...
你们的服务项目中一个令人不满的地方是……

I have been pleased with your services for years, but now I feel very disappointed.
多年来我一直很满意你们的服务，但现在我非常失望。

I would like to draw your attention to the problem/fault...
我想让您知道这个问题/错误……

I am writing to inform you that I find... unsatisfactory.
我写信是为了告诉你我发现……令人非常不满意。

I wish to express my dissatisfaction/disappointment about...
我想表达我对……的不满/失望。

It would be highly appreciated if you could...
如果你能……我将万分感谢。

I trust you will take my complaints seriously and...
我相信你会认真对待我的投诉，并且……

I hope you will give due attention to this matter.
希望对此事你能给予足够的重视。

I would like to get this matter settled by the end of this month.
我希望能在月底解决这事。

I could not be more satisfied if you can kindly...
如果你能……我将会非常满意。

I would appreciate it very much if you could...
如果你能……我将非常感谢。
3．必背经典范文

Dear Sir or Madam，
　　I am writing to inform you that I wish to move into a new room next semester. I would like to have a single room, because I find the present sharing arrangement inconvenient.
　　I am dissatisfied with my present roommate because of his inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly makes calls at night. In addition, he often uses my things without asking for my permission. Under such circumstances, I find it difficult to concentrate on my studies, and I am falling behind in my assignments.
　　I believe you will agree that the only solution is for me to move into a room of my own, where I will be free from these kinds of distractions. I would be very grateful if you could arrange a single room for me, preferably not in the same building.

Sincerely yours,
Tom Williams

译文

亲爱的女士或先生：
我写信来是告诉您下学期我想搬到一个新房间。我想要一个单独房间，因为我觉得现在这样合住非常不方便。
我之所以对我现在的室友不满是因为他毫不顾及他人的行为。一方面，他老是有朋友来访；另一方面，他夜里经常打电话。另外，他经常不经过我允许就用我的东西。在这种情况下，我很难专心学习，现在我的成绩已经下降了。
我相信您肯定同意惟一的解决办法就是我搬到单独的房间，那样就没有什么干扰了。如果您能帮我安排一个单独的房间，最好不要在目前这个楼里，我将万分感谢。

您真挚的：汤姆•威廉姆