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¡¡¡¡1.ͶËßÐÅ(Letter of Complaints)

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¡¡¡¡Directions:

¡¡¡¡Suppose you have been cheated by an advertisement in a magazine; write a letter of about 100 words to the government officer complaining about the bad effort the ad brought to you.

¡¡¡¡Dear Gentlemen,

¡¡¡¡Enclosed is an ad which appeared in a magazine for a device which support to cure back problems.

¡¡¡¡Four months ago I mailed the money that ordered and soon received the device and instruction for its use. My mother followed these instructions to the letter. Not only did her back pain persist, but in soon began to worsen. After a month she stopped using the device and made an appointment with her doctor. ¡°These devices are worthless,¡± he said, told the conpany of my experience, and asked for a refund. They didn¬ðt even respond.

¡¡¡¡I wrote to the company, and told them of my mother¬ðs great pain to learn my lesson. I would hope that you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers.

¡¡¡¡Sincerely yours,

¡¡¡¡Frank Smith

¡¡¡¡¡¾ÀýÎÄ2¡¿

¡¡¡¡Directions:

¡¡¡¡Suppose you met a rude salesperson in a supermarket. Write to the sales manager of the supermarket to show your complaints.

¡¡¡¡Dear Sales Manager,

¡¡¡¡This letter is a complaint concerning the actions of your salespersons. On Thursday, May 2, 2004, around 3 p.m., I went to your store to look for an outfit. When I asked an available salesperson, Ms. Maria Johnson, for help in finding my size, she informed me that she was busy and that I would have to find it myself. I explained that the reason I came to her was because I couldn¬ðt find it. She then said in a rude tone that if I couldn¬ðt find it, it means that the store did not have it, and that I needed to look somewhere else.

¡¡¡¡I felt that Ms. Johnson was rude and unnecessarily curt with me. If she could have simply and politely told me that she would be able to help me in moment. I hope that you will confront Ms. Johnson about her behavior. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

¡¡¡¡Sincerely Yours,

¡¡¡¡Julia Taylor

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¡¡¡¡We wish to make the following complaint to you and hope you can do something about it.

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¡¡¡¡I have been pleased with your services for years, but now I feel very disappointed.

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¡¡¡¡It would be highly appreciated if you could...

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¡¡¡¡I hope you will give due attention to this matter.

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¡¡¡¡I would like to get this matter settled by the end of this month.

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¡¡¡¡I could not be more satisfied if you can kindly...

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