1：投诉信

　　Dear_______，

　　I am . (自我介绍) I feel bad to trouble you but I am afraid that I have to make a complaint about_______.

　　The reason for my dissatisfaction is ______________(总体介绍)。 In the first place，_________________________(抱怨的第一个方面)。 In addition， ____________________________(抱怨的第二个方面)。 Under these circumstances， I find it ___(感觉) to ____________________________(抱怨的方面给你带来的后果)。

　　I appreciate it very much if you could_______________________(提出建议和请求)， preferably __________(进一步的要求)， and I would like to have this matter settled by ______(设定解决事情最后期限)。

　　Thank you for your consideration and I will be looking forward to your reply.

　　Yours sincerely

　　Li Ming

　　2：询问信

　　Dear ______，

　　I am _________________________(自我介绍)。 I am writing to see if it is possible for you to provide me with information regarding_______.(要询问的内容)

　　First of all， what are _________________________________?(第一个问题) Secondly， when will________________________________?(第二个问题) Thirdly， is _________________?(第三个问题)

　　I would also like to inquire _________________________________(将最重要的问题单独成段)。 Could you be so kind as to send me some relevant booklets on the above-mentioned aspects?

　　Thank you for you kindness， and your prompt attention to this letter will be highly appreciated.

　　Yours sincerely

　　Li Ming

　　3：请求信

　　Dear___________，

　　I am writing to formally request to___________(请求的内容)

　　The reason for ______________is that______________________________(给出原因)。I________， so I ___________________________________(给出细节)

　　I would also like to request ________________________(提出进一步的要求)。 I am sorry for any inconvenience I have caused.

　　Thank you for your attention to these requests. If you have any questions， do not hesitate to contact me at____________(电话号码)。 I look forward to a favorable reply.

　　Yours sincerely

　　Li Ming

　　4：道歉信

　　Dear ___________，

　　I am truly sorry that_________________________(道歉的原因)。

　　The reason is that ______________________________________(介绍原因) Once again， I am sorry for any inconvenience caused. Hope you can accept my apologies and understand my situation.

　　Yours sincerely

　　Li Ming

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