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　　考研时间将近，考研英语作文也到了名副其实的“押宝”环节，都教授认为小作文的四大重点分别为：邀请信，感谢信，投诉信，求职信。下面都教授针对投诉信，来指导考生如何攻克。

　　一、写作要点

　　投诉信是针对某件不快乐的事情向责任人提出的投诉、抱怨的信件，基本特征是反映问题，诉说原由，终极目的是解决问题。作者要首先肯定对方的做法或者描述情况，随后简述出现的问题。如果有必要继续说明具体问题，之后提出要求。具体作要点如下：

　　1.首段开门见山指明所投诉的具体时间

　　2.将问题清晰、简洁、公正地描述出来，指出事件给你带来的不便

　　3.感谢对方关注你的投诉，清楚地表明你想如何得到解决，并期待对方尽早解决问题。

　　二、闪光句型

　　I’m writing to you because I need to complain to you about...

　　这封信是想向你投诉...

　　I’m sorry to point out the defect in the...

　　对不起我得指出...的毛病

　　We wish to make the following complaints to you and hope you can do something about it.

　　我们想向你们投诉以下问题，希望你们能予以解决

　　I was shocked to find ...purchased on ...at ... by us didn’t function well.

　　我惊讶地发现，我们...日在...地购买的...不好用

　　I would appreciate it very much if you could give me the refund.

　　如能退款，不胜感激

　　I strongly insist that you change...as soon as possible.

　　我强烈要求尽快换...

　　I trust you will take my comlaints seriously and...

　　我相信你会认真对待我的投诉，并且...

　　三、模拟预测大练兵

　　Directions:

　　Suppose you have been cheated by an advertisement in a magazine;write a letter of about 100 words to the government officer complaining about the bad effect the ad brought to you.

　　优秀范文：

　　Dear Gentlemen,

　　Enclosed is an ad which appeared in a magazine for a device which was claimed to cure back problems.

　　Four months ago I mailed the money that ordered and soon received the device and instruction for its use. My mother followed these instructions to the letter.Not only did her back pain persist, but in soon it began to worsen. After a month she stopped using the device and made an appointment with her doctor .“These devices are worthless,”the doctor said. I told the company of the experience , and asked for a refund. They didn’t even respond.

　　I would be grateful if you could do something to put a stop to these deceptive ads and the continuing exploitation of other backache sufferers.

　　Sincerely yours,

　　Frank Simth

　　希望通过今天都教授的讲解，考场上一旦出现要求考生写投诉信的考题，考生们都能下笔有神，游刃有余的写出一篇理想文章。坚持者能在命运风暴中奋斗，考生们，再坚持几天，你们就将迎来曙光。预祝各位考生都能取得自己满意的成绩!

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